Keyword module
Keyword auto-replies; hand repeats to a rule
Questions like “Where is the address?”, “Do you ship?”, and “Site link?” are repetitive for a small page, but answers must stay precise and controlled.
For a page owner who does everything alone, keywords free time and keep complex messages for humans.
When do keywords reply?
When the customer's message text matches your rule — for example exactly one word or containing a phrase. Other messages should not get auto replies; they should go to the admin inbox.
Aliases (like “address” and “location”) help one reply match several question shapes.
Good starter examples
Fixed info
Address, reply hours, catalog link, shipping terms.
Purchase guidance
A short message explaining how to place an order or go to the showcase/site.
Out of scope
Do not automate sensitive negotiated prices, complaints, or custom requests.
What after a human reply?
If an admin joins the conversation, keywords on that thread should pause for a while so the bot does not interrupt a human chat. In shagerdAi this is supported with pause-after-human-reply settings.
Honest limits
Keywords do not translate, do not understand complex intent, and are not a full seller. For those jobs, inbox and if needed AI assist with admin approval are a better fit.
Three rules to start
Address / location
Keywords: address, location, where are you. Reply: address and map link.
Shipping
Keywords: shipping, post, courier. Reply: clarify cities, timing, and cost.
Negotiated price
Do not automate this; leave it for the admin to answer precisely.
Build keyword rules in the panel
After connecting the page, turn on the keyword module and add the most frequent questions.